Rental & Product Support Coordinator

Job Description

This opportunity will allow you to work for Canada’s largest Bobcat dealer network, immersing yourself in one of the most diverse and respected construction and grounds maintenance product lines in the industry. You’ll be part of a highly collaborative team, supporting rental operations and delivering exceptional service to both internal teams and external customers.

We offer an extensive onboarding and training structure and provide the tools and support you need to succeed.

The Rental Coordinator is responsible for managing rental reservations, contracts, equipment availability, and customer service for the Rentals department. This role plays a key part in ensuring operational efficiency, accuracy in documentation, and a seamless customer experience.

LOCATION:

Bobcat of Muskoka

KEY ACCOUNTABILITIES:

Rental Responsibilities:

• Manage rental reservations, contracts, extensions, and returns with accurate and timely documentation.
• Coordinate with Service, Yard, and Dispatch teams to ensure equipment readiness and timely delivery or pickup.
• Maintain accurate rental utilization records and support reporting.
• Ensure equipment is properly documented, inspected, and flagged for service or repair when required.

Parts Responsibilities:

• Serve as a first point of contact for parts inquiries, providing professional customer service via phone, email, and counter.
• Support parts counter operations including parts lookups, order entry, and basic parts identification.
• Assist with parts sourcing, ordering, receiving, and communicating availability, lead times, and order status.
• Maintain accurate parts usage and inventory records; support receiving, labelling, restocking, and cycle counts.

Shared / Administrative Responsibilities:

• Process rental and parts invoices, work orders, and internal transfers accurately.
• Deliver excellent customer service across all touchpoints.
• Follow warranty, health & safety, and compliance procedures.
• Provide additional support as required to meet operational needs.

WHAT WE OFFER:

Compensation Details – Salary Range: $50,000 – $55,000 + Variable Compensation

• Our commitment to you includes competitive compensation, ongoing training, paid vacation, an excellent benefits package including medical, dental, vision, life, disability, and an RRSP matching program that expands with employee tenure.

KEY QUALIFICATIONS:

• Strong customer service and communication skills
• Ability to multitask in a high-volume environment
• Strong attention to detail
• Ability to coordinate across departments

CONTACT US:

Interested in becoming part of the team? Send your resume & cover letter to hr@bobcattoronto.com with the position name in the email title.

We thank all those who apply. However, only those candidates selected for interviews will be contacted.

AI Disclosure: AI (e.g. note takers) may be used throughout the hiring process and use of such tools will be disclosed to candidates who progress in our hiring process.